Support Center

Last Updated: January 8, 2025

Contact Support

Quick Response Support

Email: support@keika.ai

Response Time: Within 48 hours

Hours: Monday - Friday, 9:00 AM - 6:00 PM EET

Bug Reports & Feature Requests

Email: feedback@keika.ai

Include: Device model, iOS version, app version, steps to reproduce

Frequently Asked Questions

How do I track my meals?

Use the meal logging feature to add foods manually or scan barcodes for instant nutrition information. You can log breakfast, lunch, dinner, and snacks.

Is my data secure?

Yes, all your data is encrypted and stored securely. We never share personal information without your consent. Read our Privacy Policy for details.

Can I use the app offline?

Limited functionality is available offline, including basic meal and exercise logging. Data will sync when you reconnect to the internet.

How do I connect with friends?

Use the social features to find and connect with friends, participate in challenges, and share achievements. All sharing is controlled by your privacy settings.

How accurate is the nutrition data?

We use comprehensive databases including OpenFoodFacts. While we strive for accuracy, nutrition information may vary. Always verify with product packaging for the most accurate data.

Can I export my data?

Yes, you can export all your personal data at any time through the app settings. This includes meal logs, progress data, and account information.

What iOS versions are supported?

Real lean requires iOS 13.0 or later. The app is optimized for the latest iOS versions for the best experience.

Troubleshooting

App Crashes or Freezes

Force close the app and restart it
Restart your device
Update to the latest app version
Free up storage space (app needs at least 100MB)
Contact support if issues persist

Sync Issues

Check your internet connection
Log out and log back in
Ensure you're using the latest app version
Try syncing on Wi-Fi if using cellular data

Barcode Scanner Not Working

Allow camera permissions in iOS Settings
Clean your camera lens
Ensure good lighting when scanning
Try holding the device steady and at different distances

App Information

System Requirements

iOS 13.0 or later
100MB free storage
Internet connection for sync
Camera access for barcode scanning

Features

Nutrition tracking
Barcode scanning
Social challenges
Progress monitoring
Offline functionality

Health Disclaimer

Important: Real lean is not a medical device and does not provide medical advice. The information provided is for educational purposes only. Always consult with healthcare professionals before making significant dietary or health changes.

If you have a medical emergency, contact your doctor or emergency services immediately. Do not rely on this app for medical diagnosis or treatment.